999gk Privacy Policy
Learn how your personal information is collected, stored, and kept secure — the complete 999gk privacy policy in English.
1 Introduction and Scope
999gk ("we", "our", or "platform") is an online entertainment and gaming platform in Bangladesh. We place the highest importance on the privacy of our users ("you" or "member"). This privacy policy explains how we collect, store, process, and protect your personal information.
By using this website (https://999gk.cam) you are considered to have agreed to the terms of this privacy policy. If you do not agree with any part of this policy, please stop using our services and contact us.
This policy should be read together with our Terms and Conditions. Both documents together form the complete legal framework for using our services.
2 What Information We Collect
999gk collects different types of information for various purposes. A detailed list is provided below:
2.1 Registration and Account Information
When you open an account at 999gk, we collect the following information:
- Full name (in Bengali or English)
- Email address
- Mobile number
- Date of birth (for age verification — only those aged 21 or above may register)
- Password (stored in encrypted form)
- Your preferred language and time zone
2.2 Financial and Payment Information
To complete transactions we collect:
- bKash, Nagad, Rocket, or bank account details (for transaction verification)
- Deposit and withdrawal history
- Transaction amounts and dates
- Identity document information required for KYC (Know Your Customer) verification
2.3 Automatically Collected Information
When you use our website, certain information is collected automatically:
- IP address and device type
- Browser type and version
- Pages visited and time spent
- Click and navigation data
- Cookies and session data
- Login time and location information (for fraud prevention)
2.4 Gaming Activity Information
To improve your gaming experience and ensure responsible gaming, we store:
- Play history and list of preferred games
- Betting amounts and duration
- Win and loss records
- Bonus and promotion redemption history
3 Purpose of Using Information
999gk uses your personal information for the following legitimate purposes:
3.1 Service Operation and Improvement
- To create and manage your account
- To process financial transactions
- To resolve technical issues
- To improve the quality of our services
- To make decisions about adding new features and games
3.2 Security and Fraud Prevention
- To detect and prevent illegal activity and fraud
- To prevent multiple account registrations
- To verify age (21+ only)
- To ensure the security of your account
3.3 Communication and Support
- To send important account notifications
- To provide transaction confirmation messages
- To provide 24/7 live chat support
- To respond to your requests
3.4 Marketing and Promotions (Subject to Consent)
- To inform you of offers and bonuses based on your preferences
- To send information about new games and promotions
- To create a personalised gaming experience
To opt out of marketing communications at any time, contact our support team.
4 Information Sharing and Disclosure
999gk never sells your personal information or provides it to third parties for commercial purposes. However, information may be shared in certain circumstances:
4.1 Service Provider Partners
Companies that assist in providing our technical services (such as payment gateways, server hosting, and fraud prevention software) may access limited and necessary information. All such companies are contractually bound to uphold our privacy standards.
4.2 Legal Obligations
If required by a legal process, court order, or directive from a government authority, we may be obliged to disclose information. In such cases we will make every effort to notify you in advance.
4.3 Anti-Money Laundering
Sharing certain information with regulatory bodies to prevent financial crime and money laundering is required by law.
4.4 Business Transfers
In the event of a business merger or acquisition, user information may be transferred. In such circumstances we will notify you in advance and the protections of this privacy policy will continue to apply.
5 Cookies and Tracking Technologies
999gk uses cookies and similar tracking technologies on its website. Cookies are small text files stored in your browser.
5.1 Types of Cookies We Use
- Essential Cookies: Necessary for the basic operation of the website. Used to maintain login sessions and ensure security.
- Performance Cookies: Information collected to analyse site usage and improve performance is kept in anonymous form.
- Functionality Cookies: To remember your language preferences, game settings, and personalised experience.
- Analytics Cookies: To understand site traffic and user behaviour — no personal identity is attached.
5.2 Cookie Controls
You can control or delete cookies from your browser settings. However, disabling essential cookies may cause problems using some features of the site.
6 Data Retention and Security
6.1 Data Retention Period
We retain your information only for as long as necessary. Generally:
- Account information: retained for a specified period after account closure due to legal obligations
- Financial records: for the period determined by applicable law
- Log files and technical data: up to 12 months
- Marketing preferences: until you withdraw your consent
6.2 Security Measures
999gk has adopted industry-standard technical measures to protect your information:
- 256-bit SSL encryption — all data transmissions are secured
- Encrypted database — stored information is protected
- Two-Factor Authentication facility
- Regular security audits and testing
- Limited staff access — only authorised personnel can view information
- Firewall and intrusion detection systems
However, as no transmission of information over the internet is completely secure, we cannot guarantee absolute security. We take every possible precaution.
7 Your Rights
As a member of 999gk you have the following rights over your own information:
7.1 Right to Access
You may request at any time to know what information we hold about you. We will respond within 30 working days.
7.2 Right to Rectification
If any of your information is incorrect, you may request that it be corrected. This can be done via account settings or through the support team.
7.3 Right to Erasure
In certain circumstances you may request that your information be deleted. However, some information must be retained due to legal obligations.
7.4 Right to Restrict Processing
You may request that the processing of your information be limited to specific purposes. Stopping marketing communications is the simplest example.
7.5 Right to Data Portability
You may request to receive your account information in a structured format.
To exercise these rights, contact us by email: [email protected]
8 Protection of Minors
999gk provides services only to those aged 21 or above. We do not knowingly collect any information from minors.
Age verification is mandatory at registration. If we learn that a person under 18 has opened an account, that account will be closed immediately and all associated information will be deleted.
If you believe a minor is using our services, please let us know. Read our dedicated page to learn more about Responsible Gaming.
9 International Data Transfers
Our servers and service provider partners may be located outside Bangladesh. In such cases your information may cross international borders.
Wherever information is sent, we ensure that the full protections of this privacy policy are maintained. All our third-party partners are bound by strict data protection agreements.
10 Third-Party Links & Services
Our website may link to third-party websites. These external sites have their own privacy policies and we are not responsible for their operations. We advise you to read the privacy policy of any third-party site before visiting it.
Our game providers (such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe) use their own technology and servers. Some technical data may also be stored in their systems while you play games. These providers follow the highest security standards in the industry.
11 Policy Changes & Updates
999gk may update this privacy policy from time to time. In the event of changes:
- The "Last Updated" date at the top of the page will be changed
- A notification will be sent to the registered email for important changes
- You will be informed before significant changes take effect
Continuing to use our services after an update will indicate that you agree with the revised policy. Therefore, it is recommended that you review this page regularly.
12 Contact & Complaints
If you have any questions, concerns, or complaints about this privacy policy, please contact us. Our data protection team will consider your matter seriously.
Email Support
For any privacy-related requests or questions:
We aim to respond within 3 business days.
Live Chat
Use our 24/7 live chat for immediate support.
Our support team provides service in Bengali at any time of the day.
Average response time is very fast.
Quick Summary
999gk is committed to protecting your privacy. We collect only the necessary information, keep it secured with SSL encryption, and never sell it to third parties. You have full control over your data.
- Your data is never sold — not ever
- Fully secured with SSL encryption
- Your rights — access, correct, delete
- 24/7 Bangla support, always by your side